Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard delivery timeframe for furniture?
Most in-stock items are delivered within 5-10 business days. Custom orders or larger furniture pieces may take between 3-6 weeks depending on your location and the specific artisan's schedule.
Do you offer white-glove assembly services?
Yes, we offer premium white-glove delivery for an additional fee. This includes room-of-choice placement, full assembly of your items, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that large furniture items may be subject to a 15% restocking fee and return shipping costs.
Are your wood products sustainably sourced?
Absolutely. Bloomex is committed to sustainability; 100% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery progress by logging into your Bloomex account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying larger purchases.